Shipping policy
Shipping
Is my billing and packaging discreet?
Orders are discreetly packaged in unmarked boxes or envelopes, with the shipper listed as “TLA ACQUISITION CORP”. Charges on your card will appear as: “TLA ACQUISITION”.
When will my order ship?
While we aim to fulfill and process your order within two days to the shipping carrier, during peak seasons or for pre-orders please expect longer processing and fulfillment times. Business days are Monday through Friday. Note that any orders placed after 11:30am PST will be processed the next business day.
When will my package be delivered?
Once your order is processed and fulfilled to the shipping carrier Lovers cannot guarantee shipping times quoted by the carrier. Any delays in receiving your order due to weather conditions or other natural causes are outside of our control. Ground orders in Washington State usually typically are delivered within 1-3 business days. Orders shipped to the Western United States typically are delivered within 2-4 business days. Orders shipped to the Eastern United States typically are delivered within 3-5 business days. Business days are Monday-Friday.
Links to FedEx Shipping Terms:
Do I need to sign my package upon delivery?
Orders Over $200 require a signature upon delivery as a protection against lost or stolen packages. If you are unable to sign for your package please let us know immediately before your order is processed (CS@loversstores.com or 1.844.988.0027).
What if my package has an error or the package is lost or stolen?
Please inspect your package as soon as you receive it. Once your package is delivered, we require that you contact us within 48 hours to report any discrepancies or issues with your order. If no attempt to contact us via email or detailed voicemail is made regarding damaged/missing items within 48 hours, all items are deemed correct & received. Lost or stolen packages must be reported within 48 hours of reported delivery by the carrier.
What shipping carriers do you use?
Orders are shipped via FedEx Ground unless an alternative method is purchased or FedEx Ground is not available for your delivery address. Orders to PO boxes and APO/FPO addresses will ship via USPS Priority mail.
Do you ship Internationally?
Lovers ships to the following countries: the United States and Canada. At this time we do not ship to any US territories.
All international orders will be shipped via USPS. International orders may be subject to delays or import taxes and fees due to your country’s customs laws.
Orders to Canada can take anywhere from 5 business days to 2 weeks depending on the destination. When clicking the “Buy” button buyers acknowledge full responsibility for complying with their country's laws, Customs regulations, taxes, and duties.
Lovers is not responsible for orders once they have left our warehouse. Lovers bears no responsibility or risk for the importation of our products conflicting with government regulations.
What if an item is Out of Stock?
Items that are out of stock will need to be re-ordered. We do not automatically process backordered items. You will not be charged for any items that are out of stock.
Will I pay tax on my order?
Sales tax will be charged on orders shipped to Washington, California, Texas, Tennessee, Florida, Georgia, Illinois, Indiana, Maryland, Michigan, Minnesota, Nevada, New Jersey, North Carolina, and Ohio.
