Is my billing and packaging discreet?
Orders are discreetly packaged in unmarked boxes or envelopes, with the shipper listed as “TLA ACQUISITION CORP”. Charges on your card will appear as: “TLA ACQUISITION”.
When will my order ship?
Please allow up to 2 business days (Monday through Friday) for your order to be processed and shipped. We do not ship on weekends or holidays.
Any orders placed after 5:00 AM Pacific Standard Time will be processed on the next business day.
When will my package be delivered?
Lovers cannot guarantee shipping times quoted by the carrier. Any delays in receiving your order due to weather conditions or other natural causes are outside of our control.
Ground orders in Washington State typically arrive in 1-3 business days. Orders shipped to the western United States typically arrive in 2-4 business days. Orders shipped to the eastern United States typically arrive in 3-5 business days. Business days are Monday through Friday.
Do I need to sign my package upon delivery?
Orders Over $200 require a signature upon delivery as a protection against lost or stolen packages. If you are unable to sign for your package please let us know immediately before your order is processed (CS@loversstores.com or 1.844.988.0027).
What shipping carriers do you use?
Orders are shipped via FedEx Ground unless an alternative method is purchased or FedEx Ground is not available for your delivery address. Orders to PO boxes and APO/FPO addresses will ship via USPS Priority mail.
Do you ship Internationally?
Lovers ships to the following countries: the United States and Canada. At this time we do not ship to any US territories.
All international orders will be shipped via USPS. International orders may be subject to delays or import taxes and fees due to your country’s customs laws.
Orders to Canada can take anywhere from 5 business days to 2 weeks depending on the destination. When clicking the “Buy” button buyers acknowledge full responsibility for complying with their country's laws, Customs regulations, taxes, and duties.
Lovers is not responsible for orders once they have left our warehouse. Lovers bears no responsibility or risk for the importation of our products conflicting with government regulations.
What if an item is Out of Stock?
Items that are out of stock will need to be re-ordered. We do not automatically process backordered items. You will not be charged for any items that are out of stock.
Will I pay tax on my order?
Sales tax will be charged on orders shipped to Washington, California, Texas, and Tennessee. No sales tax is collected for orders shipped outside of Washington, California, Texas, and Tennessee.
Returns and Exchanges
Can I return my product or get a refund?
At the Lovers we stand behind the products we sell. Due to the nature of our products we do not accept returns or exchanges on items not found to be defective. If you receive a defective product we will provide a replacement or exchange within 30 days of purchase.
We regret that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error. Gift cards are non-refundable.
Please note: We do not accept returns on products that were not purchased from Lovers or from Loversstores.com. We do not offer satisfaction returns.
How do I exchange in store?
For in store exchanges; simply bring the defective item to the location nearest to you – be sure to bring your receipt or packing slip. Items that have been used should be presented in either the original packaging or in a sealable bag. A Lovers Associate will help process your exchange of defective merchandise within 30 days from purchase period. Unworn lingerie items with the manufacturers tags still attached may be exchanged for another item within 30 days of purchase.
How do I exchange online?
If you purchased online or are unable to visit one of our stores; exchanges for the same item or equal value can be processed by contacting Customer Care at 1.844.988.0027 or by emailing CS@loversstores.com. Unworn lingerie items with the manufacturers tags still attached may be exchanged for size. No cash refunds, balances will be applied to a gift card for future purchases.
Does Lovers Exclusive Products have an extended warranty?
Does my product have an extended warranty?
Many of our products have extended warranties covered by the manufacturer. Customers with defective items purchased outside of our 30 day policy will be directed to the appropriate vendor. If you need help submitting a warranty claim with the manufacturer, please contact Customer Care at 1.844.988.0027 or by emailing CS@loversstores.com.
Terms and Conditions
Please Note: We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud department.
Important Notice Your city or state may have laws making some items on our site illegal. It is your obligation to check local and state laws before ordering!
To continue on this site you MUST affirm that viewing/downloading/receiving sexually explicit materials does not violate the standards or laws of your community, that you will not make any of the materials available to minors in any form, that you believe it is your constitutional right to view these materials, that you will be fully liable for any legal ramifications that may arise from your receiving or viewing of these materials and that you are over the age of 18.
All models, actors, actresses and other persons that appear in any visual depiction of actual sexual conduct appearing or otherwise contained on this website were over the age of eighteen years at the time of the creation of such depictions. All other visual depictions displayed on this website are exempt from the provision of 18 U.S.C. §2257 and 28 C.F.R. 75 because any of said visual depictions which appear to be of sexually explicit conduct is merely simulated. With respect to all visual depictions displayed on this website, whether of actual sexual conduct, simulated sexual content or otherwise, all persons in said visual depictions were at least 18 years of age when said visual depictions were created. This website is not the primary producer (as that term is defined in 18 USC §2257 and 28 C.F.R. 75 or subsequent case law defining such) of any of the visual content contained in the Website. The original records required pursuant to 18 U.S.C. §2257 and 28 C.F.R. 75 for the materials contained in this website are kept by the Custodian of Records for each of the primary producers.
You can contact us through our Contact Page! We will be happy to assist you.