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Curbside Pick-up FAQ

All of our stores are currently open for in-store shopping. We are following all CDC recommended guidelines to keep our stores a fun and safe place to visit. Safety shields are in use at each register, our stores receive regular cleanings, and all our Associates wear masks.

When visiting stores, we encourage customers to wear a mask regardless of vaccination status. Please respect social distancing as we work together to keep each other safe.

For your convenience, we also offer Curbside Pick-up at all of our stores every day from 12PM to 6PM!

At this time, online orders are not available for pick-up in a Lovers store. To place an order for Curbside Pick-up, please call your local Lovers store. If you need assistance you may also contact our Customer Service team via email, phone, or Live Chat. You can also reach us through our contact form.

Please call your local store between the hours of 12pm-6pm.

Let a Lovers Associate know that you would like Curbside Pick-up.

An Associate will take your order, process payment, and let you know when your order is ready for Curbside Pick-up.

We accept payments via cash or credit card. Please note that when paying with a credit card the cardholder must be present and provide the card and matching photo identification.

Upon arrival at your store, please call the store you placed your order with and let a Lovers Associate know you are here for order pickup. Please share your vehicle information including where you are parked.

Please stay in your vehicle and we will bring your order to you. A Lovers Associate will come to your vehicle, confirm ID and credit card information, and deliver your order.

For the safety of our staff, we encourage you to wear a mask and keep social distancing best practices during curbside pickup.

We ask that you open your vehicle's trunk or a back door and the Associate will place your order in your car.

Please double check all items as Curbside Pick-up orders are final sale.

• Browse our website for an assortment of high-quality products. Please note all website items may not be available in stores.

• You can contact our Customer Service team via email, phone, or Live Chat. You can also reach us through our contact form.

• Call your local Lovers store to speak directly with a Lovers Associate.