Discreet Packaging and Billing

Orders are discreetly packaged in unmarked boxes or envelopes, with the shipper listed as “TLA ACQUISITION CORP”. Charges on your card will appear as: “TLA ACQUISITION”.

Shipping Terms

Orders are shipped via FedEx Ground unless an alternative method is purchased or FedEx Ground is not available for your delivery address. Orders to PO boxes and APO/FPO addresses will ship via USPS Priority mail.

Please allow up to 2 business days (Monday through Friday) for your order to be processed and shipped. We do not ship on weekends or holidays. Any orders placed after 5:00 AM Pacific Standard Time will be processed on the next business day.

Orders Over $200 require a signature upon delivery as a protection against lost or stolen packages. If you are unable to sign for your package please let us know immediately before your order is processed (CS@loversstores.com or 1.844.988.0027). 

Sales Tax

Sales tax will be charged on orders shipped to Washington, California, Texas, and Tennessee. No sales tax is collected for orders shipped outside of Washington, California, Texas, and Tennessee.

Shipping & Tracking Time

Lovers cannot guarantee shipping times quoted by the carrier. Any delays in receiving your order due to weather conditions or other natural causes are outside of our control.

Ground orders in Washington State typically arrive in 1-3 business days. Orders shipped to the western United States typically arrive in 2-4 business days. Orders shipped to the eastern United States typically arrive in 3-5 business days. Business days are Monday through Friday. 

Out of Stock Items

Items that are out of stock will need to be re-ordered. We do not automatically process backordered items. You will not be charged for any items that are out of stock.

International Orders

Lovers ships to the following countries: the United States and Canada. At this time we do not ship to any US territories. 

All international orders will be shipped via USPS. International orders may be subject to delays or import taxes and fees due to your country’s customs laws. 

Orders to Canada can take anywhere from 5 business days to 2 weeks depending on the destination. When clicking the “Buy” button buyers acknowledge full responsibility for complying with their country's laws, Customs regulations, taxes, and duties.

Lovers is not responsible for orders once they have left our warehouse. Lovers bears no responsibility or risk for the importation of our products conflicting with government regulations.

Return Policy

At the Lovers Family of Stores we stand behind the products we sell. Due to the nature of our products we do not accept returns or exchanges on items not found to be defective. If you receive a defective product we will provide a replacement or exchange within 30 days of purchase.   

For in store exchanges; simply bring the defective item to the location nearest to you – be sure to bring your receipt or packing slip. Items that have been used should be presented in either the original packaging or in a sealable bag. A Lovers Associate will help process your exchange of defective merchandise within 30 days from purchase period. Unworn lingerie items with the manufacturers tags still attached may be exchanged for another item within 30 days of purchase.

If you purchased online or are unable to visit one of our stores; exchanges for the same item or equal value can be processed by contacting Customer Care at 1.844.988.0027 or by emailing CS@loversstores.com. Unworn lingerie items with the manufacturers tags still attached may be exchanged for size. No cash refunds, balances will be applied to a gift card for future purchases.

Many of our products have extended warranties covered by the manufacturer. Customers with defective items purchased outside of our 30 day policy will be directed to the appropriate vendor.

Our Lovers Exclusive products carry a five-year warranty. If you have an issue with your Lovers product, please fill out our warranty form and contact us for a call tag and a replacement item.

We regret that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error. Gift cards are non-refundable. Please note: We do not accept returns on products that were not purchased from Lovers or from Loversstores.com. We do not offer satisfaction returns.

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